PERAN MEDIASI WORK ENGAGEMENT DALAM PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR TOWARD ORGANIZATION (OCB-O) (Studi Kasus Pada Pegawai Dinas Perhubungan Kota Madiun)

Umayah, Dewi (2026) PERAN MEDIASI WORK ENGAGEMENT DALAM PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR TOWARD ORGANIZATION (OCB-O) (Studi Kasus Pada Pegawai Dinas Perhubungan Kota Madiun). S1 thesis, Universitas PGRI Madiun.

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Abstract

This study aims to examine the effect of Perceived Organizational Support (POS) on Organizational Citizenship Behavior toward Organization (OCB-O), both directly and indirectly through Work engagement (WE) as a mediating variable among employees of Dinas Perhubungan Kota Madiun. This study employed a quantitative approach with a causal associative research design. The population consisted of 141 employees, all of whom were selected using a saturated sampling technique. Data were collected through a four-point Likert scale questionnaire and analyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS) with SmartPLS software. The results indicate that POS has a positive effect on OCB-O with a coefficient of 0.392 and on WE with a coefficient of 0.665. Furthermore, WE has a positive effect on OCB-O with a coefficient of 0.463 and partially mediates the effect of POS on OCB-O with a coefficient of 0.308. These findings indicate that greater organizational support enhances employees' Work engagement, which in turn encourages the development of Organizational Citizenship Behavior toward Organization.

Item Type:	Thesis/Skripsi/Tugas Akhir (S1)
Kata Kunci:	Kata kunci: Perceived Organizational Support, Work engagement, Organizational Citizenship Behavior toward Organization (OCB-O). Keywords: Perceived Organizational Support, Work engagement, Organizational Citizenship Behavior toward Organization (OCB-O).
Subjects:	A Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	DEWI UMAYAH DEWI
Date Deposited:	17 Oct 2026 03:07
Last Modified:	17 Oct 2026 03:07
URI:	http://eprint.unipma.ac.id/id/eprint/10382

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