IMPLEMENTASI INTEGRATED SERVICE MANAGEMENT SISTEM UNTUK OPTIMALISASI RESERVASI DAN ADMINISTRASI PADA RINTIK AYU BOUTIQUE

SAPUTRI, RAVELIA MAYLINDA (2026) IMPLEMENTASI INTEGRATED SERVICE MANAGEMENT SISTEM UNTUK OPTIMALISASI RESERVASI DAN ADMINISTRASI PADA RINTIK AYU BOUTIQUE. S1 thesis, Universitas PGRI Madiun.

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Abstract

Ravelia Maylinda Saputri. 2026. Implementation of a Integrated Service Management System for Reservation and Administration Optimization at Rintik Ayu Boutique. Undergraduate Thesis. Department of Informatics Engineering, Faculty of Engineering, Universitas PGRI Madiun. Advisor (I) Slamet Riyanto, S.T., M.M. Advisor (II) Erny Untari, S.Pd., M.Pd. Rintik Ayu Boutique is a business that provides kebaya rental, custom kebaya design, Make Up Artist (MUA), photo studio, and venue booking services through a One Step Service concept. However, the reservation and administrative processes are still carried out manually through WhatsApp, resulting in various problems such as scheduling conflicts, customer data recording errors, and unintegrated data management. This study aims to design, develop, and implement a website-based Smart Integrated Service Management System to optimize the reservation and administration processes at Rintik Ayu Boutique. The system was developed using the Waterfall software development method, which consists of the requirements analysis, system design, implementation, testing, and maintenance phases. Data were collected through observation, interviews, and literature review. The system was developed using the PHP programming language with the Laravel framework and MySQL database, while system testing was conducted using the Black Box Testing method. The results indicate that the developed system successfully integrates all services into a single platform, enabling customers to make online reservations, check real-time schedule availability, and obtain service information more easily and transparently. For administrators, the system facilitates centralized management of customer data, services, reservation schedules, consultations, transactions, and reports. Based on the testing results, all system features functioned according to the specified functional requirements and were declared valid. Therefore, the developed system is capable of improving operational efficiency, minimizing data recording errors, reducing the risk of scheduling conflicts, and enhancing the quality of services at Rintik Ayu Boutique.

Item Type:	Thesis/Skripsi/Tugas Akhir (S1)
Kata Kunci:	Information System; Website-Based Reservatio; Waterfall; Laravel; Black Box Testing.
Subjects:	T Technology > T Technology (General)
Divisions:	Fakultas Teknik > Teknik Informatika
Depositing User:	SAPUTRI MAYLINDA RAVELIA
Date Deposited:	04 Aug 2026 04:25
Last Modified:	04 Aug 2026 04:25
URI:	http://eprint.unipma.ac.id/id/eprint/8290

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