EVALUASI KUALITAS LAYANAN WEBSITE SMAN 1 NGRAYUN MENGGUNAKAN METODE E-GOVQUAL

YASIN, MUHAMMAD NUR (2024) EVALUASI KUALITAS LAYANAN WEBSITE SMAN 1 NGRAYUN MENGGUNAKAN METODE E-GOVQUAL. S1 thesis, Universitas PGRI Madiun.

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Abstract

In the digital era, the quality of school website services is crucial to support effective communication and dissemination of information. This research aims to evaluate the service quality of the SMAN 1 Ngrayun website using the E�GovQual method and assess its efficiency in disseminating information to the school community. The research method used is a combination of quantitative and qualitative, involving surveys and interviews with students, teachers and staff. This research involved 180 respondents consisting of students, teachers and administrative staff. Data was collected through an online questionnaire covering four dimensions of E-GovQual: Efficiency, Trust, Reliability, and Citizen Support. The results are considered to be quite good, this can be seen from statements E1, E2, T1, T2, T3, T4, R1, R5, CS1, CS2, and CS4 where respondents gave Agree responses, in fact quite a few also gave Strongly Agree responses to that statement. In terms of the efficiency of information dissemination, the website is considered quite effective in providing important information such as announcements, news and extracurricular information. However, there is room for improvement to meet higher user expectations and keep up with the latest technological developments. suggestions for improving the service quality of the SMAN 1 Ngrayun website, namely updating the content regularly so that the information remains relevant and up to date, improving service interaction by providing features that facilitate communication between website users and the school, paying attention to the reliability of the website by ensuring that The website can always be accessed well and does not experience technical problems. Training the administrative staff to be able to manage the website well and efficiently.

Item Type:	Thesis/Skripsi/Tugas Akhir (S1)
Kata Kunci:	Evaluation; E-GovQual; Service Quality; Website
Subjects:	T Technology > T Technology (General)
Divisions:	Fakultas Teknik > Sistem Informasi
Depositing User:	YASIN NUR MUHAMMAD
Date Deposited:	13 Sep 2024 07:43
Last Modified:	13 Sep 2024 07:43
URI:	http://eprint.unipma.ac.id/id/eprint/1869

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