Suryani, Putri Indah (2026) EVALUASI SISTEM INFORMASI PENJUALAN DI PT. CAHAYA SAKTI CHANDRA MOTOR DENGAN FRAMEWORK COBIT 2019 UNTUK MENGUKUR CAPABILITY LEVEL. S1 thesis, Universitas PGRI Madiun..
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Abstract
The sales information system at PT Cahaya Sakti Chandra Motor plays a strategic role in supporting operational efficiency and the organization's business objectives. Periodic evaluation of information system management is essential to identify operational gaps and ensure that daily transaction controls operate in a measurable and adequate manner. This study aims to evaluate the capability level of the sales information system governance using the COBIT 2019 framework, conduct a gap analysis, and formulate relevant improvement recommendations. A quantitative descriptive method was employed, focusing on four COBIT 2019 subdomains: DSS01 (Managing Operations), DSS02 (Managing Service Requests and Incidents), DSS06 (Managing Business Process Controls), and MEA01 (Managing Performance and Conformance Monitoring). Data were collected through observation, interviews, questionnaires, and documentation aligned with the RACI matrix mapping (Responsible, Accountable, Consulted, Informed). The results indicate that the average current capability level of the sales information system is at Level 4 (Quantitatively Managed Process), with achievement index scores of 4.56 for DSS01; 4.24 for DSS02; 4.45 for DSS06; and 4.20 for MEA01. These results demonstrate that all evaluated subdomains have met and fulfilled the company's target capability level at Level 4. Although the targets have been generally achieved, recommendations are still formulated to optimize specific activity indicators that have not yet reached maximum performance, maintain consistency in incident logging, and periodically refine operational procedures toward Level 5 (Optimizing Process).
| Item Type: | Thesis/Skripsi/Tugas Akhir (S1) |
|---|---|
| Kata Kunci: | COBIT 2019, Capability Level, IT Governance, Sales Information System, RACI Matrix, Gap Analysis COBIT 2019, Capability Level, Tata Kelola TI, Sistem Informasi Penjualan, Matriks RACI, Gap Analysis |
| Subjects: | T Technology > T Technology (General) Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science Z Bibliography. Library Science. Information Resources > ZA Information resources Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4450 Databases |
| Divisions: | Fakultas Teknik > Sistem Informasi |
| Depositing User: | SURYANI INDAH PUTRI |
| Date Deposited: | 10 Sep 2026 05:46 |
| Last Modified: | 10 Sep 2026 05:46 |
| URI: | http://eprint.unipma.ac.id/id/eprint/9675 |
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