PERAN KEPUASAN KERJA DALAM MEMEDIASI PENGARUH KECERDASAN EMOSIONAL DAN SERVANT LEADERSHIP TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (KARYAWAN PADA TENANT SUNCITY MALL MADIUN)

Gita Aprilia, Cindy (2025) PERAN KEPUASAN KERJA DALAM MEMEDIASI PENGARUH KECERDASAN EMOSIONAL DAN SERVANT LEADERSHIP TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (KARYAWAN PADA TENANT SUNCITY MALL MADIUN). S1 thesis, Universitas PGRI Madiun.

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Abstract

The Role of Job Satisfaction in Mediating the Effect of Emotional Intelligence and Servant Leadership towards Organizational Citizenship Behavior (Employees at SunCity Mall Madiun Tenants). This study aims to determine the role of job satisfaction in mediating the influence of emotional intelligence and servant leadership towards organizational citizenship behavior (employees at SunCity Mall Madiun Tenants). This study was quantitative. The sample size was 103 respondents. The sampling technique was purposive sampling. Data collection used a questionnaire distributed through Google Forms. Data analysis in this study used path analysis. The results show: 1) Partially, the emotional intelligence variable (X1) has a positive and significant effect towards job satisfaction. 2) Partially, the servant leadership variable (X2) has a positive and significant effect towards job satisfaction. 3) Partially, the emotional intelligence variable (X1) has a positive and significant effect towards organizational citizenship behavior. 4) Partially, the servant leadership variable (X2) has a positive and significant effect towards organizational citizenship behavior. 5) Partially, the job satisfaction quality variable (Z) has a positive and significant influence towards organizational citizenship behavior. 6) Job satisfaction mediates the influence of emotional intelligence towards organizational citizenship behavior. 7) Job satisfaction mediates the influence of servant leadership towards organizational citizenship behavior.

Item Type: Thesis/Skripsi/Tugas Akhir (S1)
Kata Kunci: Keywords: Job Satisfaction, Emotional Intelligence, Servant Leadership, Organizational Citizenship Behavior
Subjects: A Social Sciences > HF Commerce
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: CINDY GITA APRILIA
Date Deposited: 16 Oct 2025 06:54
Last Modified: 16 Oct 2025 06:54
URI: http://eprint.unipma.ac.id/id/eprint/5388

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