PENGEMBANGAN SISTEM ANTRIAN NASABAH PADA PT BANK RAKYAT INDONESIA (PERSERO) TBK. UNIT SIDOLAJU NGAWI DENGAN QUEUE THEORY

Duta, Addo Ferdinand Permana (2025) PENGEMBANGAN SISTEM ANTRIAN NASABAH PADA PT BANK RAKYAT INDONESIA (PERSERO) TBK. UNIT SIDOLAJU NGAWI DENGAN QUEUE THEORY. S1 thesis, Universitas PGRI Madiun.

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Abstract

This research aims to design a web-based queue number system for PT. Bank Rakyat Indonesia (Persero) Tbk. Unit Sidolaju Ngawi to improve service efficiency and customer satisfaction. The system was developed using prototyping methods and UML (Unified Modeling Language) tools, such as use case diagrams, activity diagrams, and class diagrams. Key features include account registration, online and offline queue ticket booking, real-time queue monitoring, and data management by the admin. The technologies used include Laravel (PHP), MySQL, and Node.js to support real-time notifications. The system is also designed based on queue theory to scientifically optimize wait times. Blackbox testing results show that all system functionality runs optimally with a 100% success rate across 19 test scenarios. Whitebox testing was conducted to ensure the programming flow and logic ran as designed, with no errors found in the control structure or program logic. The implementation of this system has been proven to reduce customer wait times by up to 40% and increase service transparency through real-time queue information displayed at the counter and on the website. Other advantages include facial verification-based security and a responsive interface design across devices. This research demonstrates that the appropriate application of information technology can significantly improve the quality of banking services.

Item Type:	Thesis/Skripsi/Tugas Akhir (S1)
Kata Kunci:	Queue System, Queue Theory, Prototyping, UML, Laravel, Banking Service Efficiency.
Subjects:	A Social Sciences > H Social Sciences (General) A Social Sciences > HG Finance
Divisions:	Fakultas Teknik > Teknik Informatika
Depositing User:	PERMANA FERDINAND ADDO
Date Deposited:	12 Aug 2025 03:54
Last Modified:	12 Aug 2025 03:54
URI:	http://eprint.unipma.ac.id/id/eprint/3430

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