SARI, ITADA KHARISMA (2026) PENGARUH BEBAN KERJA DAN KEPUASAN KERJA TERHADAP TURNOVER INTENTION DENGAN PSYCHOLOGICAL WELL-BEING SEBAGAI VARIABEL MEDIASI PADA KARYAWAN GENERASI Z QUICK SERVICE RESTAURANT (QSR) DI KOTA MADIUN. S1 thesis, Universitas PGRI Madiun.
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Abstract
This study aims to analyze the effect of workload and job satisfaction on turnover intention, with psychological well-being serving as a mediating variable among Generation Z employees of Quick Service Restaurants (QSR) in Madiun City. This study employed a quantitative approach with workload, job satisfaction, psychological well-being, and turnover intention as the research variables. Data were collected through questionnaires distributed to 384 respondents and analyzed using IBM SPSS Statistics through multiple linear regression analysis and the Sobel test. The results indicate that workload has a positive effect on turnover intention and a negative effect on psychological well-being. Job satisfaction has a negative effect on turnover intention and a positive effect on psychological well-being. Furthermore, psychological well-being was found to partially mediate the effects of workload and job satisfaction on turnover intention. The findings of this study are expected to provide useful insights for Quick Service Restaurant management in managing workload, improving job satisfaction, and enhancing employees' psychological well-being to reduce turnover intention. Keywords: Workload, Job Satisfaction, Psychological Well-Being, Turnover Intention, Generation Z, Quick Service Restaurant.
| Item Type: | Thesis/Skripsi/Tugas Akhir (S1) |
|---|---|
| Kata Kunci: | Beban Kerja; Kepuasan Kerja; Psychological Well-Being; Turnover Intention; Generasi Z; Quick Service Restaurant. |
| Subjects: | A Social Sciences > HB Economic Theory A Social Sciences > HC Economic History and Conditions |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | SARI KHARISMA ITADA |
| Date Deposited: | 10 Nov 2026 01:52 |
| Last Modified: | 10 Nov 2026 01:52 |
| URI: | http://eprint.unipma.ac.id/id/eprint/10844 |
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